Privacy Policy

Indian Automation ("Indian Automation", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use our website, contact us, request a quotation, purchase our products or services, or otherwise interact with Indian Automation.

1. About Indian Automation

Indian Automation provides electrical and automation-related products, services and consultancy, including, where applicable:

• Domestic and industrial electrical products
• Electrical consultancy
• Solar rooftop installation and related assistance
• Services related to the PM Surya Ghar / rooftop solar scheme
• Earthing and lightning protection systems
• Home automation
• Industrial automation
• Installation, inspection and technical support
• Other electrical and engineering services

2. Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

• Name
• Mobile or telephone number
• Email address
• Communication or enquiry details
• Billing or service address
• Information required to prepare a quotation
• Information relating to your electrical, solar or automation requirements
• Transaction and payment-related information where applicable
• Technical information such as IP address, browser type and device information
• Website usage and interaction information

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Collect Information

Information may be collected when you:

• Submit a contact or enquiry form
• Request a quotation
• Request installation or technical services
• Contact us by telephone, email or messaging service
• Purchase or enquire about a product or service
• Submit information for solar installation or related assistance
• Visit or interact with our website

4. Why We Use Your Personal Data

We may process your personal data for legitimate and lawful purposes, including:

• Responding to enquiries
• Providing quotations and estimates
• Providing products and services
• Scheduling installation or technical visits
• Communicating with customers
• Processing orders and payments
• Providing customer support
• Maintaining business and transaction records
• Improving our website and services
• Preventing fraud, misuse and security incidents
• Complying with applicable legal and regulatory obligations

Where processing is based on consent, you may withdraw your consent subject to applicable law and the consequences of such withdrawal.

5. Consent

Where consent is required, Indian Automation will seek consent in a clear and understandable manner for the relevant processing purpose.

Consent will not be treated as permission to process information unrelated to the purpose for which it was obtained.

You may contact us to withdraw consent where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

6. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Employees and authorised representatives
• Installation and technical service partners
• Payment service providers
• Website hosting and technology service providers
• Communication and email service providers
• Professional advisers where necessary
• Government authorities or regulators where legally required

Such sharing will be limited to what is reasonably necessary for the relevant purpose, service or legal requirement.

7. Third-Party Services

Our website may use third-party services for functions such as hosting, analytics, payment processing, communication, maps, security, forms or other technical services.

These third parties may process information according to their own privacy policies and applicable contractual or legal requirements.

We encourage users to review the privacy policies of third-party services before providing information through those services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve website performance and understand website usage.

Some cookies may be placed by third-party service providers used by the website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Users should therefore exercise reasonable care when transmitting information online.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, enforce agreements or comply with applicable legal obligations.

When personal data is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Rights

Subject to applicable law, individuals may have rights relating to their personal data, including the ability to:

• Request information about personal data being processed
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of personal data

Requests may be submitted using the contact details provided below. We may need to verify the identity of the requester before processing certain requests.

12. Children's Privacy

Our website and services are not intentionally directed towards children for the purpose of collecting their personal data.

Where applicable law requires verifiable consent or additional safeguards for processing a child's personal data, we will follow the applicable requirements.

13. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policy of any external website before providing personal information.

14. Communications

If you provide your phone number, email address or other contact information, we may contact you regarding your enquiry, quotation, order, installation, service request or other communication initiated by you.

Where promotional communications require consent under applicable law, we will obtain and manage such consent as required.

15. Data Breach

If a personal data breach occurs, Indian Automation will take appropriate steps required under applicable law, including assessing the incident, taking reasonable measures to contain and remedy it, and making required notifications where applicable.

16. Grievance Redressal

If you have a concern regarding the collection, use or processing of your personal data, you may contact us using the details below.

We will review and respond to grievances in accordance with applicable law and our internal procedures.

17. Data Protection / Privacy Contact

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws and regulations.

The updated version will be published on this page with a revised "Last Updated" date.

19. Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations, as amended or replaced from time to time.

20. Contact Us

If you have questions about this Privacy Policy, want to request correction or deletion of your information, or wish to raise a privacy-related grievance, please contact Indian Automation using the contact details below.